Privacy Policy
At Mediequip.com, your privacy is important to us. This policy explains how we collect, use, and protect your personal data when you visit or make purchases on our site.
1. Information We Collect
When you shop with us, we may collect:
– Personal details: name, email address, phone number, billing and shipping details.
– Payment info: processed securely via third-party payment gateways — we do not store card numbers.
– Technical data: IP address, browser type, pages visited, and usage patterns.
2. How We Use Your Information
We use your information to:
– Fulfill and manage orders.
– Send order updates and marketing communications.
– Improve customer service and optimize site performance.
– Prevent fraud and ensure secure transactions.
We do not sell or rent your data.
3. Online Payments
Payments are securely processed through trusted, PCI-compliant providers. Your financial data is encrypted and never stored on our servers.
4. Return & Refund Policy
– Returns: Items may be returned within 8 days (14 days for electronics), if unused, unopened, and in original condition. Optics items are non-returnable.
– Refunds: Once returned items pass inspection, refunds are issued within 8 business days to your original payment method.
– Return Shipping: Customer is responsible for return shipping unless product is defective or incorrect.
5. Cookies
We use cookies to personalize your shopping experience, analyze traffic, and maintain site security. You may adjust cookie settings via your browser.
6. Your Rights
You may request to review, correct, or delete your personal data anytime by contacting us directly.
7. Contact Us
For questions or concerns, please reach out to:
📞+971507900128
📧 info@mediequip.com
Return & Refund Policy
At Mediequip, we strive to ensure your satisfaction with every purchase. This policy outlines the terms for returns, refunds, and exchanges for products purchased through our website.
1. Return Eligibility
– Timeframe: Returns must be initiated within 8 days of purchase (or 14 days for electronics).
– Condition: Items must be unused, in original packaging, and in resalable condition.
– Exclusions: Returns are not accepted for optics or customized items.
2. How to Initiate a Return
To request a return:
– Contact our support team at 📧 info@mediequip.com or 📞 +971507900128.
– Provide your order number and reason for return.
– Our team will guide you through the return process and provide return instructions.
3. Refund Process
– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed within 8 business days to the original payment method.
– If the item is not in acceptable condition, a partial refund or store credit may be issued.
4. Return Shipping
– Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
– We recommend using a trackable shipping service to ensure safe delivery.
5. Non-Refundable Items
– Optics and any items marked as non-returnable at the time of purchase.
– Items returned damaged, used, or without original packaging.
6. Contact Us
For any questions or concerns, please reach out to:
📧 info@mediequip.com
📞 +971507900128
Terms & Conditions
Overview:
Mediequip operates this website. Throughout the site, terms like “we,” “us,” and “our” refer to Mediequip. By using our website, you agree to the terms, conditions, policies, and notices outlined here.
Use of Service:
By visiting or purchasing from our site, you engage in our “Service” and agree to these Terms. This applies to all users, including browsers, vendors, customers, merchants, and content contributors.
Read Carefully:
Please read these Terms before using our website. If you do not agree with any part, you may not access the site or use our services.
Updates and Changes:
We may update these Terms at any time. It is your responsibility to review them periodically. Continued use of the site implies acceptance of any changes.
Online Store Terms:
By using this site, you confirm you are of legal age or have parental consent. You agree not to use our products for illegal purposes or violate any laws.
General Conditions:
We reserve the right to refuse service to anyone. You may not reproduce, duplicate, or exploit any part of the Service without written permission.
Accuracy of Information:
We strive for accuracy but are not responsible if information is outdated or incomplete. We may modify content without obligation to update.
Modifications and Prices:
Prices may change without notice. We reserve the right to modify or discontinue products or services at any time.
Products or Services:
Some products may be available exclusively online and in limited quantities. We reserve the right to limit sales and update product descriptions.
Billing and Account Information:
We may refuse or cancel orders at our discretion. You agree to provide current, complete, and accurate purchase and account information.
Optional Tools:
We may provide access to third-party tools “as is” without warranties. Use at your own risk.
Third-Party Links:
We are not responsible for third-party content or websites linked from our site. Use them at your own discretion.
User Comments and Submissions:
Any comments or submissions may be used by us without restriction. You are responsible for ensuring your content complies with our guidelines.
Personal Information:
Your submission of personal information is governed by our Privacy Policy.
Errors and Omissions:
We reserve the right to correct errors or omissions and are not obligated to update information.
Prohibited Uses:
You may not use the site for unlawful purposes, to violate rights, or to interfere with security features.
Disclaimer of Warranties; Limitation of Liability:
We do not guarantee uninterrupted or error-free service. Use of the site is at your own risk. Our liability is limited to the fullest extent permitted by law.
Indemnification:
You agree to indemnify and hold Mediequip harmless from any claims arising from your breach of these Terms.
Severability:
If any provision is found unenforceable, it will be enforced to the maximum extent possible, and the rest will remain in effect.
Termination:
These Terms remain in effect unless terminated by either party. We may terminate your access at any time without notice.
Entire Agreement:
These Terms constitute the entire agreement between you and Mediequip.
Governing Law:
These Terms are governed by the laws of the United Arab Emirates.
Changes to Terms:
We reserve the right to update or replace any part of these Terms. Please check this page periodically.
Contact Information:
For questions about these Terms, please contact us at:
📧 info@mediequip.com
📞 +971507900128
We are not affiliated in any way with Candela, Solta, Sciton, Palomar, Cynosure, BTL Aesthetics, Lumenis, Zimmer,Deka or any other brands of equipment we buy, sell or service. Please note: We are not an authorized dealer or distributor of Candela or any other brands of equipment listed for sale
Customer Service
Office Address
- UAE , Dubai , Deira Bor Saeed
- +971 50 7900 128
Copyright © 2026 Mediequip
